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Returns, Exchanges and Refunds

If you're reading the returns, exchanges and refunds policy, then it is likely that you have used our service. We'd like to give you a big "asante!" because nothing makes us happier than having loyal customers. Therefore, we intend to do our very best in ensuring a high quality customer experience by delivering our products on time and addressing any hitch that comes along the way. 

Upon receiving a product that did not satisfy you, please follow the guidelines below:

RETURN AND EXCHANGE

  1. Contact our office within 24 hours of  your order time. One of our staff members will be at your service immediately.
  2. You will talk to our staff member and agree on an exchange for the product. Please provide your order ID for reference.
  3. Once you have agreed to exchange your product for another similar product, then it will take approximately 2 hours to receive it.
  4. When our delivery personnel arrives with the new product, kindly ensure that the original product has been returned in its original package. We will not be able to accept a product if it is not in its original package.

  Please note that the standard delivery fee applies.

RETURN AND REFUND

  1. A full refund can only be initiated when the product in question cannot be exchanged. In such a case, our delivery personnel will come and pick up the product within approximately 2 hours of your call.
  2. Once we receive the item that was returned, we will inspect it and notify you on the status of your refund.
  3. Your money will be refunded to your M-pesa account within 24-96 hours of confirming your refund.

 

Convenient Product Delivery

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30 Days Return

Simply return it within 30 days for an exchange.

Store Opening

Shop open from Monday to Sunday